You can call Yodel UK on the contact number of their customer service team 0844 755 0117 (for 7p/min plus access charge) to monitor the location of a delivery once you have given your parcel tracking ID before asking for the location of a nearby collection centre.
Profile of the Company
Yodel is a UK-based delivery service, one of the country’s largest couriers, transporting a range of packed goods to both domestic and international destinations. Yodel was originally named the Home Delivery Network until it acquired the B2B and B2C operations of DHL Express UK, another popular freight and delivery service.
Yodel Customer Services – 0844 755 0117
You should phone Yodel on their UK customer services contact number 0844 755 0117 to receive tracking updates for a parcel currently out for delivery. However, callers should be prepared with their parcel reference number on hand or a “sorry we missed you” card ID if a package was unsuccessfully delivered while you were out. If the case, then you may wish to use this number to rearrange a parcel delivery over the phone. Alternatively, you can get in touch with Yodel customer services to organise a depot collection if you would rather pick up an item at a nearby cargo centre.
It is also advised that you call a customer service advisor before sending a parcel via Yodel Direct as you should be able to receive a quote on the cost of your delivery once you have details your item’s weight and your preferred destination. Similarly, you can discuss the possibility of postal insurance for parcels of a certain type or particular value. If you have a policy in place then you can call Yodel to discuss the possibility of returning a damaged parcel before claiming a refund under your warranty agreement. Otherwise, customers should call Yodel to register a complaint following their dissatisfaction with the fright or delivery service provided by the company.
0844 Call Costs and Yodel Opening Times
Yodel customer services runs a 0844 contact number meaning that you will have to pay an access charge set by your service provider along with a service charge that is set at 7p per minute plus network access charge for landline callers. The opening times of the Yodel customer service telephone number are 8am-7pm Monday to Friday and 9am-1pm on Saturdays with lines closed on Sundays and UK bank holidays.
Write to their Head Office
Some customers may wish to make a complaint in writing or send back an incorrectly delivered parcel back to the Yodel Head Office if they have not been given the postal address of a nearby collection centre: