You can phone Hermes on their national customer service contact number 0330 333 6556 to enquire about the cost of sending a package to both UK and international destination, for tracking updates or to ask for the location of your nearest depot.
Customer Service Number – 0330 333 6556
Phone Hermes UK on their national customer service number 0330 333 6556 to contact a representative with enquiries about the cost of the courier service or to track a parcel that is currently out for delivery. However, you can only ask for tracking updates for an item that is in transit provided that you have its order number ready. Alternatively, customers who would like to drop off a parcel at a collection depot can use this number to ask for the address of their nearest Hermes collection point. Furthermore, the customer service helpline is useful for anyone who would like to recall a parcel that has been sent to the wrong address.
If you require technical support regarding delivery quotes or if you are unable to login to your ‘myHermes’ online account, you should contact customer services. Alternately, you may wish to ask a Hermes advisor how to use their online web-chat function so that you can continue to receive technical support via your computer. Customers are able to register a formal complaint if their parcel has not been delivered on time or has been damaged in transit. Furthermore, you may even be able to claim for a refund or be eligible for compensation if you have taken out postal insurance prior to the delivery process.
Costs of Calling Hermes
Phone numbers that start with ’03’ cost the same per-minute rate as any local call made from a UK landline or mobile phone. However, Hermes also may be free to call if your landline deal includes free calls to local rate numbers or if your mobile tariff offers inclusive free minutes.
Write to Hermes
If you are would like to register a complaint in writing or send any incorrectly delivered items back to the Hermes head office then you should take note of the following postal address provided by the courier company:
Hermes Parcelnet Ltd,
1 Capitol Close,